Victim Services Coordinator

US-NM-Jemez Pueblo
5 months ago(8/29/2017 5:00 PM)
Job ID
# of Openings
Community & Social Service


Responsible for serving as advocate for and protecting the Elders of Jemez Pueblo by working to prevent abuse and neglect and other crimes – through collaborative work with Elders, their families, Tribal Court, Law Enforcement, Jemez community partners, local, state and federal agencies. 


• Advocates for and protects adult victims and/or witnesses and their families to prevent crime victimization.
• Screens and assesses Elder/Tribal Vulnerable Adult victims; receives referrals from tribal court, law enforcement and the community.
• Provides crisis intervention to victims/witnesses and their families; refers them to other resources as necessary; provides a central point of contact for placement of an Elder/Vulnerable Adult victim.
• Coordinates efforts with tribal programs and resource agencies for General assistance, SSI, Social Security, Medicaid for elder services.
• Facilitates the development and implementation of the Family gathering component of the Pueblo of Jemez Elder/Vulnerable Adult Code; recruits, qualifies/trains Family Gathering Facilitators for elders and vulnerable adult cases.
• Provides case management support including arranging for the Family gathering sessions and monitoring of the family gathering agreements.
• Implements community outreach strategies aimed at developing partnerships for community response to victim advocacy and the protection of Elder/Tribal Vulnerable Adult; participates in Jemez Protection Team and case staffing.
• Conducts education and awareness presentations and programs on elder/tribal vulnerable adult victim advocacy, prevention, and protection services; provides Talking Circle to Elders for education/awareness.
• Maintains case files and electronic and paper document systems; prepares and submits progress reports, statistical reports to the Program manager.
• Ensures adherence to Health and Human Service Principles, and administrative instructions/directives; adheres to Social Service policy and procedures.
• Enhances professional growth and development through participation in educational programs, workshops, and trainings.
• Contributes to the overall quality of the unit’s service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures.
• Represents the Pueblo with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.


Education and Experience:  Bachelor’s Degree in Social Work or a related field; AND two (2) years of professional experience in providing services to children, youth, and families in a social service setting.


Required certificates, licenses and registrations:  Valid New Mexico Driver’s License; AND, CPR & First Aid certification within six (6) months of date of employment.


Knowledge of:

Applicable laws, codes and regulations.
Community resources for social services and youth and family support.
Record keeping and report writing principles and practices.
Assisting victims or witnesses of crimes with progression through the criminal justice system in a timely and reasonable manner.
Principles and practices of counseling.
Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

Complying with applicable laws, codes and regulations.
Managing projects and programs.
Providing effecting education and outreach to clients and their families.
Using initiative and independent judgment within established procedural guidelines.
Preparing clear and concise reports, correspondence and other written materials.
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
Using tact, discretion and prudence in dealing with youth and families contacted in the course of the work.
Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained.
Using software applications related to assigned functions.
Communicating effectively in oral and written forms.


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