Responsible for comprehensive and integrated administration and management of the Department of Health and Human Services for the Pueblo of Jemez (JHHS). Provides leadership and direction for the health care system, a tribal self-governed and Federally Qualified Health Center (FQHC) and Accreditation Association for Ambulatory Health Care (AAAHC) accredited facility; AND, for the human services programs providing Public Health, Social Services, Senior Center, Community Wellness, and Vocational Rehabilitation services.
• Provides leadership and direction of the administrative, financial and clinical operations of the JHHS health services including ambulatory care and the human services programs providing Public Health, Social Services, Senior Center, Community Wellness, and Vocational Rehabilitation services.
• Works with the JHHS Health Board in providing effective governance and oversight of the health and human services delivery.
• Ensures the provision of scope of services as prescribed in the self-governance compacts, contracts and grants and for maintaining accreditation standards through subordinate professional, technical, managers and supervisory staff.
• Directs the development, implementation and maintenance of JHHS long and short-term strategic plans aligned with the mission and vision of the Pueblo of Jemez maintaining quality services provision and business and financial profitability.
• Stays abreast of industry trends.
• Represents and advocates for the Pueblo of Jemez in tribal consultations with federal and state entities keeping abreast of policy and regulatory changes that may have an impact on services; provides advice and guidance on federal and state regulations and health policy.
• Plans, organizes, assigns, supervises, reviews, and evaluates the work of professional, technical support and operational staff; recommends selection of staff; trains staff and provides for their professional development; administers discipline as required.
• Administers the operations and delivery of the department, its programs and services provided for the community, and personnel; ensures accountability to their goals and objectives, improving performance, satisfaction, quality and outcomes.
• Provides financial management; assures department and program budget requirements are met in accordance with the approved budgets identified for each program through subordinate professional, technical, managers and supervisory staff; ensures compliance with applicable laws, regulations and Pueblo of Jemez
policies; participates and provides guidance to JHHS managers in the formulation of budgets for the expenditure of funds and for the estimation of budget needs for upcoming fiscal years; acts as a good steward of the Pueblo’s fiscal and human resources.
• Provides regulatory management; assures Scope of Work requirements are met, through subordinate professional, technical, managers and supervisory staff, in accordance with the approved Scope of Work identified for each funded program managed by the Pueblo.
• Provides human resources management; works with Human Resources representatives and immediate subordinates on the multiple functional areas and activities.
• Develops and negotiates all contracts with the JHHS that support clinical and administrative operations and functions; provides program planning of new construction projects; strategic facility planning; and develops community surveys; and grants proposals.
• Provides and maintains a customer and employee satisfaction program through routine assessment, a patient complaint process, and immediate corrective action plans and documented implementation thereof.
• Contributes to the overall quality of the unit’s service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures.
• Represents the Pueblo with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience: Master’s Degree in business/public/health administration; AND eight (8) years of direct managerial/executive experience in health systems administration.
Comprehensive health care delivery and health service administration; planning, coordination, and execution of business functions, resource allocation, and production.
Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline, administrative principles and practices, including goal setting and program development, implementation and evaluation.
Principles and practices of budget development and administration.
Laws, regulations, policies, standards, and instructions that govern good medical practices and the ability to apply them in a medical setting, to include accreditation and certification requirements.
Computer applications related to the work.
Techniques for dealing with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained.
Developing, implementing and administering goals, objectives, and procedures for providing effective and efficient health delivery programs.
Planning, organizing, supervising, reviewing and evaluating the work of others.
Training others in policies and procedures related to the work.
Developing and implementing goals, objectives, policies, procedures and work standards.
Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
Developing and administering the budget for assigned programs.
Evaluating and coordinating medical and other services provided to the community.
Communicating with a variety of stakeholders in health care management.
Interpreting, applying and explaining applicable laws, codes and regulations.
Researching, developing and delivering presentations.
Preparing accurate, clear and concise medical documentation, reports, correspondence, records and other written materials.
Using initiative and independent judgment within established policy guidelines.
Establishing and maintaining effective working relationships with those contacted in the course of the work.
Required certifications, licenses and registrations: A valid New Mexico Driver’s license .