Receive and process referrals and reports of alleged child and adult abuse/neglect; investigate alleged and suspected violation of the law.
Receives and screens incoming calls and reports of concerns for a child/adult in need of protection; asks question in accordance with instructions/policies to gather various specified information about alleged abuse.
Responds to crisis calls; notifies Social Services Program Manager and provides acquired information for the purpose of proper follow-up.
Obtains and verifies evidence by interviewing and observing victims, suspects and witnesses and/or by analyzing records.
Investigates child and adult abuse and other violations of federal or local statutes; contacts individuals to be interviewed; interviews, identifies and resolves discrepancies/ inconsistencies in testimony by professionally accepted practices and procedures.
Prepares investigation and/or incident reports; compiles and records data; reviews data obtained for completeness and accuracy.
Conducts comprehensive risk assessment to determine validity of reports; Identifies and reports problems in obtaining interviews or valid data; prepares reports detailing investigation findings and conclusions.
Coordinates activities with co-workers and other department/Pueblo staff.
Works with department staff to provide protection for individuals; arranges for out-of-home placement or temporary placement for children and adults; attends screening and pre-placement visits.
Collaborates with other offices, agencies and authorities to exchange information and coordinate activities to include service partners, schools, foster parents, medical professionals and law enforcement officials during the investigative process.
Identifies case issues and evidence needed based upon analysis of charges, complaints or allegations of violations of the law; prepares court affidavits; prepares and presents evidence; attends court; testifies in court concerning abuse activity investigations.
Prepares case documentation for case transfer to the Case Manager for ongoing family services or for case closure.
Records evidence and documentation; develops and maintains case files; composes narratives as required for files.
Interviews clients; compiles, records and evaluates personal and financial data to verify completeness and accuracy; determines eligibility status for BIA General Assistance and Burial Assistance in accordance with Pueblo policies and procedures and federal regulations.
Interprets and explains information such as eligibility requirements and application details; assists individuals in the completion of required forms; informs clients of acceptance, denial, disapproval or termination by written notices.
Maintains records of activities, cases and other activities.
Performs periodic reviews; interviews benefits recipients at specified intervals to certify their eligibility for continuing general assistance.
Enhances professional growth and development through participation in educational programs, workshops, and trainings.
Contributes to the overall quality of the unit’s service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures.
Represents the Pueblo with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and Experience: Bachelor’s Degree in community health, social work or a related field; AND two (2) years of professional experience in providing ATOD and family prevention services.
Required Certificates, Licenses, And Registrations: Valid New Mexico Driver’s License.