Assistant Manager - Senior Center Program

Responsible for providing direct office administrative assistance and program management assistance to the Senior Center Manager or department head, relative to the overall services and operation of the senior center.

• Plans, organizes, assigns, supervises, reviews, and evaluates the work of assigned staff.
• Recommends selection of staff, trains staff, and provides for their professional development. Administers corrective action or performance improvement as required.
• Coordinates staff services and facilitates weekly huddles to ensure effective communication pertaining to services provided in the community.
• Receives and screens visitors and telephone calls, providing information, which may require the interpretation of policies and procedures; takes messages or refers the caller to the proper person in the absence of the customer service specialist
• Researches and compiles a variety of informational materials from sources both inside and outside the office; summarizes such information as directed.
• Composes drafts and a wide variety of finished documents from notes, brief instructions, or prior materials; inputs and retrieves data or prepares reports using an on-line or personal computer system.
• Attends to a variety of office administrative details, such as processing of purchase orders, travel, meeting and conference arrangements, equipment purchase, repair, and personnel document preparation.
• Initiates specified correspondence independently for signature by the appropriate staff member. Reviews finished materials for completeness, accuracy, and format to ensure compliance with policies and procedures, and appropriate language usage.
• Follows up on projects, transmits information, and keeps informed of division activities.
• Schedules and arranges for meetings; organizes own work, sets priorities and meets critical deadlines.
• May assist in the kitchen when needed.
• Contributes to the overall quality of the unit’s service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures.
• Represents the Pueblo with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

High School diploma or General Equivalency Diploma (GED); Apprenticeship program or other post high school course work, AND four (4) years of experience in recreation and/or cultural facility or community programs.

Knowledge of:

• Supervisory, operations, and budget management practices.
• Standard office administrative and secretarial practices and procedures, including filing and business letter writing.
• Operation of common office equipment, including computer equipment.
• Policies and procedures related to the unit to which assigned.
• Correct English usage, including spelling, grammar, punctuation, and vocabulary.
• Business arithmetic, including percentages and decimals.
• Record keeping principles and practices.
• Customer service and public relations methods and practices.
• Computer applications related to assigned duties and activities.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

• Managing budget and grant compliance and adjustments relative to the needs of the grant or budget account.
• Providing varied secretarial and office administrative assistance to management, supervisory and professional staff.
• Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.
• Using tact, discretion, initiative and independent judgment with established guidelines.
• Composing correspondence independently or from brief instructions.
• Organizing and maintaining accurate records and files.
• Making arithmetic calculations with speed and accuracy.
• Operating standard office equipment, including computer equipment.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Providing customer services in the most cost effective and efficient manner.
• Using software applications related to assigned functions.
• Communicate effectively in oral and written forms.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

• New Mexico Driver’s License.